Designing Socio-Technical (ST) systems requires the designer to account for the intrinsic and interrelated characteristics of the tasks, actors, technologies, and environment. Requirements analysis informs the design of information systems. However, few approaches have emerged to analyze requirements for ST systems, which is considered complex, time consuming, and requires a large body of knowledge. In this paper we present a process model that aims to help identifying ST systems requirements. The process model assumes that ST systems characteristics of tasks, actors, technologies, and environment can help identifying a set of ST imbalances that in turn helps in the identification process of requirements. The applicability of the process model is demonstrated by identifying example requirements of self-care systems and results are presented.
Sarnikar, Surendra; El-Gayar, Omar F.; and Wahbeh, Abdullah Hamdi Saleh, "A process model for eliciting requirements of socio-technical systems" (2014). Faculty Research & Publications. 142.