Design Principles for Multiple Sclerosis Mobile Self-Management Applications: A Patient-Centric Perspective

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This research aims to explore the users’ reactions and perception towards mobile applications for Multiple Sclerosis (MS) self-management mobile applications. The emphasis is on identifying design principles that can inform the development of successful and responsive MS self-management interventions. We employ a grounded theory approach to analyze user reviews of MS mobile applications available in the Apple and Google Play app stores. A total of 33 MS mobile applications and 1,378 user reviews and ratings were extracted from these stores. Using the results from grounded theory approach, as building blocks, we generated a domain ontology for design principles in the case of MS mobile applications. This research sheds light into design principles from a patient perspective and provides design recommendations for the usability of the MS mobile applications. The findings could extend to other conditions that share characteristics with MS.