Andy Behrens

Date of Award

Spring 4-2018

Document Type


Degree Name

Master of Science in Information Systems (MSIS)

First Advisor

Cherie Noteboom

Second Advisor

David Bishop

Third Advisor

Jeremy Heim


Project Communication is a key component of successful Health Information Technology (HIT) projects. The goal of patient-centered health care is to empower patients to become active participants in their care. This requires that physicians, radiologic technologists and other health care providers develop effective communication skills and address patient needs actively. Healthcare is provided by interdisciplinary teams. Therefore, clinicians’ communication is key to successful HIT implementations. This process improvement project gathered data with the use of a survey instrument involving demographic and semi-structured questions and analyzes the data for use in practice. The research results provide insight on the perspectives of physicians and care providers on HIT project communication to create a better understanding of successful communication in a Critical Access Hospital. The results provide insight on barriers and facilitators of successful HIT project communication. Successful communication channels or features that I.T. departments can utilize to increase communication between the care providers and I.T. staff are outcomes of this research. It will also reveal unsuccessful forms of communication that did not help in achieving the patient-centered goals. The results show that communication is vital between these two to achieve success in healthcare organized goals.