Outlet Title
Decision Sciences Institute 56th Annual Meeting
Document Type
Conference Proceeding
Publication Date
2025
Abstract
This study presents a systematic review of 36 articles published between 2020 and 2025 to explore how knowledge management processes improve supply chain performance. Using the Resource-Based, Knowledge-Based, and Dynamic Capability View as theoretical lenses, the review examines KM processes - creation, storage, sharing, and application across the People-Process-Technology (PPT) dimensions. The findings show that KM enhances collaboration, agility, resilience, innovation, and sustainability by balancing human enablers, structured processes, and digital technologies. The review positions KM as a strategic capability and suggests that future research should explore KM integration with AI and blockchain to build smarter, more adaptive supply chains.
Recommended Citation
Seru, Sai Neelima and El-Gayar, Omar, "Knowledge Management Processes for Improving Supply Chain Performance - A Systematic Literature Review" (2025). Research & Publications. 483.
https://scholar.dsu.edu/bispapers/483