Date of Award

Spring 5-1-2002

Document Type


Degree Name

Master of Science in Information Systems (MSIS)

First Advisor

Orinda Christoph


For many years Daktronics, a small manufacturing company in Brookings South Dakota, used a paper-based system for tracking feedback related to the product installations. Due to growth of the enterprise and an emergence as a world leader in their line of manufacturing the existing feedback system became inadequate. An automated web-based system was designed and built to meet the needs of the growing firm. This paper covers the background of the company, the technologies used to build the new system, and the technological systems. The paper goes on to outline the objectives established for this new system, the actions taken to build the new system along with the challenges encountered and esolutions to those challenges. Finally the paper outlines possible future enhancements and adaptations to the new system.