Date of Award

Fall 12-1-2013

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Information Systems (PhDIS)

Department

Business and Information Systems

First Advisor

Omar El-Gayar

Second Advisor

Surendra Sarnikar

Third Advisor

Dorine Bennett

Fourth Advisor

Cecelia Wittmayer

Abstract

Healthcare is a very complex, knowledge-driven industry. The accumulation of data is quickly outpacing the capacity to use the information to improve the efficiency and quality of healthcare. At the same time, the demand for higher level knowledge to manage consumer information and to predict outcomes of care continues to rise. Business intelligence (BI) can help organizations improve efficiency in managing information and can provide decision makers with timely and accurate information. The use of a business intelligence maturity model can provide organizations with a systematic method for assessing their maturity level relative to important process areas critical to the organization’s success. The purpose of this dissertation is to evaluate existing BI maturity models and expand the use of a maturity model to include processes within healthcare. The processes, dimensions, and functionality at each maturity level in the model are created to encompass the complex information management needs within healthcare. This is done through an iterative process of development. The BI maturity model is then evaluated by verifying that problem requirements are met and validating its usefulness within a healthcare organization. An assessment tool for determining organizational maturity is created and administered to several key BI stakeholders within a healthcare system. The results of that assessment are then used to determine the BI maturity level of the organization. This validation process provides invaluable feedback not only to the maturity model creation; but also to the assessment and understanding of the maturity level within the organization. The creation of a maturity model specifically for healthcare as well as a useful maturity assessment tool can greatly assist healthcare organizations in determining their level of BI maturity. The maturity level of business intelligence within an organization is extremely important in strategy development. There is no doubt that information technology can help drive some of the changes needed for healthcare reform. Using a maturity model to create a BI roadmap will help the organization better understand and control the overall management of information within the organization.

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