Date of Award

Fall 8-2017

Document Type

Thesis

Degree Name

Master of Science in Information Systems (MSIS)

First Advisor

Christopher Olson

Second Advisor

Ronghua Shan

Third Advisor

Thomas Shortbull

Abstract

The purpose of this study is to find a direction as the Community Continuing Education/General Education Diploma (CCE/GED) department goes into the electronic age. Not only has the General Education Diploma test become computer based, the process of studying, preparing and communicating has also required one to use desktop computers, laptops, tablets, smart phones, email, and webinars daily. The goal is to promote the department and its services to the younger generation (18-25 years old) who are completely comfortable using electronic devices, and to the older generation (40+years) who may know a little bit of electronic communicating but who are still fearful of it.

The department has a webpage within the college’s website and, until recently, has not fully utilized it. The goal is to use the internet in both the capacity of information gathering as well as information dissemination.

A survey is available for participants to complete on the departments webpage or by hand on printed paper copies. This survey will assist the department in establishing an understanding of how the participants become aware of the departments services, how to enhance students’ experiences and overall achievement(s) in addition to tracking them after they leave the program. Additionally, the group created a Community Needs Assessment for adult learners who are not pursuing a General Education Diploma, which includes suggestions of both old and new topics of information community members, are interested in acquiring.

One of the results is tutors now realize how beneficial information technology can be to the program overall as well as to individual staff members and participants within the program.

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