Badr Harfoush

Date of Award

Fall 11-2024

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Information Systems (PhDIS)

First Advisor

Insu Park

Second Advisor

Patti Brooks

Third Advisor

Jun Liu

Abstract

The intricate connections between organizational changes and the critical success factors (CSFs) supporting business intelligence (BI) are thoroughly explored in this dissertation. This study seeks to understand the complex processes that affect the success of BI projects against the backdrop of various organizational transformations, guided by a rich tapestry of existing literature in BI and corporate change management. It has long been understood that BI system adoption and use success are crucial for businesses looking to acquire a competitive edge. However, the effect of organizational changes, whether structural, people-centric, strategy driven, or remedial on the CSFs of BI delivery continues to be a mystery that calls for further research. To fully build and utilize BI environment in changing organizational environments, it is essential to comprehend how these changes affect the significance of established CSFs. This study aims to answer the following fundamental question: How do various organizational changes affect critical success factors that support BI implementation within organizations? It uses a survey-based research approach, technique within the BI area, to unravel this complex puzzle. Survey tools carefully created by examining BI literature are sent to various business intelligence practitioners. The survey gathers information on the significance and presence of BI CSFs, types of organizational changes, and the effectiveness on BI delivery, drawing inspiration from other studies. Regression analysis and analysis of variance (ANOVA) statistical techniques are used to examine the hypotheses put forth in this study. This study aims to provide a comprehensive knowledge of how different organizational changes, whether structural, peoplecentric, strategy-driven, or remedial, moderate some of the CSFs of BI delivery by carefully

examining the data. It aims to shed light on how some CSFs become more critical or less to closely manage under specific organizational change scenarios, paving the way to an efficient BI deployment in a transitional environment. This dissertation aims to shed light on the complexities that BI CSFs and organizational transformations share. The conclusions envisioned here aim to provide organizations with valuable insights into maximizing their BI efforts during times of change, ultimately empowering them to make informed, data-driven decisions in a quickly changing business environment. The conclusions also intend to offer a prototype for researchers to extend the study to various other critical success factors (CSFs) amidst organizational changes.

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