Date of Award

Spring 4-1-2016

Document Type

Thesis

Degree Name

Master of Science in Information Systems (MSIS)

First Advisor

Insu Park

Second Advisor

Shuyuan Deng

Third Advisor

Jun Liu

Abstract

No one wants to wait for anything, especially anxious college students trying to get assistance from college personnel. Waiting is a fact of life, though, on a college campus. The key is to orchestrate the service so customer waiting is minimum, and people are served methodically and quickly. The chosen solution was to incorporate a queuing system to track when students and non-students arrive for services and find out what services they need assistance with. Since the college's Student Services department does not want to set appointments, it was decided that a web application which can be accessed anywhere, so the student can get in line without actually being on campus, was to be developed. Five offices within the Student Services department were consulted as to their desired functionality for such a system. The basic requirements of logging the name, the reason for the visit, and the time of login were outlined and agreed upon by each office. A couple offices had additional items they wanted to include. As always, the application programming was a great deal of fun. This time especially since it required learning a new Integrated Development tool, Microsoft Visual Studio. The .Net environment is quite different than the Borland C++ Builder IDE, which the tool of choice was during the early years of the 2151 century at Daytona State College. The development team has switched over in recent years to .Net for portal applications, hence the decision to use Visual Studio for this project. Pinning the functional personnel down for testing proved more difficult than originally expected due to a new Enterprise Resource Planning system implementation. DSC's PeopleSoft implementation activities required much more time and energy than anticipated and the functional areas simply could not spare the resources for testing the Student Queue and Tracking system. This slowed the project some but it did not derail it entirely.

Comments

dsu-th-260

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