Date of Award

Fall 12-1-2006

Document Type

Thesis

Degree Name

Master of Science in Information Systems (MSIS)

First Advisor

Stephen Krebsbach

Second Advisor

Richard Christoph

Third Advisor

Jade Lewis

Abstract

This report is concerning the creation of a service center system for the Business, IT & Public Services department at Valencia Community College (VCC) in Orlando, Florida. Since the department did not have a formal system in place for tracking faculty and staff problems and requests, one was built to assist and centralize communication and documentation. It would also facilitate the department with justifying budget changes. The main components of the system include a single telephone number, a Web site, a database, and an e-mail aspect. The Web site is made up of a home page to link the other pages, a service request page to submit problems, a knowledge base page to search the database and other self-help material, and an administrative page to create, retrieve, update and delete (CRUD) items in the database. This paper also discusses how the system was basically developed in five phases, consisting of: planning and design, implementation of a single telephone number, development and implementation of a Web site, development and implementation of a knowledge base, and closing.

Comments

dsu-th-129

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