Date of Award

Fall 12-1-2004

Document Type

Thesis

Degree Name

Master of Science in Information Systems (MSIS)

First Advisor

Stephen Krebsbach

Second Advisor

Mark Moran

Third Advisor

Zehai Zhou

Abstract

The Telecom Trouble Ticket System is used to track and report all problems with the services the telecommunication companies provide. The Trouble Ticket system will provide an integrated, automatic trouble reporting mechanism that assigns trouble tickets to technicians through printed trouble tickets and e-mail transmission. The system will be able to generate reports to aid in diagnosing equipment or network problems. Historical information will allow for maintenance agreement analysis and trend analysis studies. The users will be able to run standard reports and make queries from the trouble analysis system to track the progress and resolution of trouble tickets. (i.e., trouble ticket number, date, technician name, etc.)

Comments

dsu-th-142

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